Privacy Policy

The personal data we collect depends on the service you use and the information necessary to provide it.

Account and Registration Information

When you create or maintain a Sizzle Social account, we may process information such as:

• your name;

• email address;

• telephone number where provided or required;

• account username or user identifier;

• account authentication information;

• account preferences;

• referral or affiliate information;

• account status; and

• other information you voluntarily add to your account.

You are responsible for ensuring that information you provide is accurate and belongs to you or that you are otherwise authorised to provide it.

Social Media Order Information

When you place an order for a social media growth or promotional service, we may process information such as:

• social media username or handle;

• public profile URL;

• page URL;

• post URL;

• video URL;

• channel URL;

• other destination links;

• selected service;

• quantity;

• order ID;

• timestamps;

• order status;

• delivery information; and

• technical or supplier responses connected with fulfilling the order.

For standard social media growth services, Sizzle Social does not require the password to your personal social media account. Users generally provide the public username, profile, post, page, video or other destination required for the selected service.

This statement does not refer to credentials that may form part of a separately purchased Digital Account or digital product.

Wallet, Billing and Transaction Information

When you fund your wallet or make a payment, we may process information associated with the transaction, including:

• payment amount;

• currency;

• wallet balance or wallet transaction information;

• transaction reference;

• payment status;

• payment method category;

• transaction date and time;

• payer information provided to us by a payment provider;

• refund, reversal or dispute information; and

• records needed for accounting, security, fraud prevention or legal compliance.

Where payment information is entered directly into the systems of an independent payment processor or financial institution, that provider may process the relevant financial information under its own privacy policy.

Sizzle Social may receive transaction identifiers, confirmation information and other payment metadata needed to reconcile or manage the transaction.

More information about wallet and payment rules will be provided in our Billing, Wallet & Payment Policy.

Support, Refund and Complaint Information

If you contact us for help, submit a ticket, request a refund or raise a complaint, we may collect:

• your name;

• account email;

• order ID;

• payment reference;

• screenshots;

• correspondence;

• descriptions of the issue;

• attachments voluntarily provided by you;

• investigation notes;

• customer-support history; and

• other information reasonably required to investigate or resolve the matter.

Refund requests are handled through our dedicated refund process. Please see the Refund Policy and use the dedicated Refund Request page at https://sizzlesocial.ng/refund when submitting a refund request.

Digital Product Information

Where Sizzle Social offers Digital Accounts, Social Logs or other digital products, we may process information necessary to:

• receive and manage the order;

• deliver applicable digital products;

• maintain delivery records;

• investigate support requests;

• verify whether delivery occurred; and

• manage complaints or disputes.

Specific rules governing these products will be explained in our Digital Accounts & Digital Products Policy.

API and Reseller Information

If you use our API or reseller features, we may process information such as:

• API account information;

• API keys or identifiers;

• request and response logs;

• IP addresses;

• order data;

• service identifiers;

• transaction records;

• authentication events; and

• technical information needed for security, troubleshooting and service delivery.

API credentials should be kept confidential.

Technical, Device and Usage Information

When you access Sizzle Social, our systems may automatically receive technical information such as:

• IP address;

• browser type and version;

• device type;

• operating system;

• requested pages or resources;

• referring pages;

• date and time of access;

• session activity;

• error logs;

• security events;

• approximate technical location derived from an IP address where applicable; and

• other diagnostic or usage information.

We may use this information to operate the platform, maintain security, diagnose problems, prevent abuse and understand how our services are used.

Cookies and Similar Technologies

Sizzle Social may use cookies and similar technologies for purposes including:

• essential website functionality;

• authentication;

• security;

• session management;

• preferences;

• analytics;

• measuring website performance; and

• marketing or other non-essential purposes where permitted.

Not every cookie requires consent. Cookies that are necessary for a service requested by the user may operate differently from analytics, advertising or other non-essential technologies.

For details about the technologies currently used and the controls available to you, see our Cookie Policy.

Communications and Marketing Information

We may process:

• email addresses;

• newsletter subscriptions;

• communication preferences;

• notification preferences;

• previous campaign interactions; and

• records showing whether you have subscribed, unsubscribed or objected to certain communications.

Administrative and transactional communications are different from marketing communications.

For example, we may need to contact you about:

• your account;

• a payment;

• an order;

• a security issue;

• a refund;

• a support ticket;

• an important policy change; or

• another matter connected with providing the service.

You may not always be able to opt out of communications that are necessary to administer your account or provide a service you requested.

Information You Voluntarily Provide

You may provide additional personal information when:

• completing a form;

• responding to a survey;

• contacting support;

• participating in a programme;

• communicating with us;

• applying for an opportunity; or

• providing information needed to resolve a particular issue.

Please avoid sending sensitive information that we have not requested.