Terms of Service

Sizzle Social provides digital and social media growth services in an environment that depends partly on third-party social networks, external service suppliers, APIs, payment infrastructure and other systems that are not entirely within our control.

For this reason, users must understand the operational limitations and risks described in this section before placing an order.

Compliance With Third-Party Social Media Platforms

You are responsible for using Sizzle Social in a manner that complies with the rules, terms, policies and applicable requirements of the social media or digital platform connected with your order.

This may include platforms such as Instagram, Facebook, TikTok, YouTube, X, LinkedIn, Telegram, Audiomack and other third-party services supported by Sizzle Social from time to time.

Sizzle Social does not control the terms, enforcement policies, moderation systems, algorithms or technical rules of these platforms.

Our provision of a service does not constitute a representation that the service is approved, endorsed or authorised by the relevant third-party platform.

You are responsible for assessing whether a service is appropriate for your account and intended use.

Delivery Times Are Estimates Unless Expressly Guaranteed

Sizzle Social does not guarantee delivery within 24 hours unless a particular service expressly states that a specific delivery commitment applies.

Estimated start times, estimated completion times, average delivery times or similar timing information displayed on Sizzle Social are provided for planning purposes.

They are estimates and should not automatically be treated as fixed deadlines or service-level guarantees.

Actual delivery may be affected by factors including:

• the service selected;

• quantity ordered;

• order queues;

• supplier capacity;

• API response times;

• social platform updates;

• temporary service instability;

• geographical or targeting requirements;

• third-party technical restrictions;

• unusually high demand;

• maintenance;

• network disruption; and

• circumstances outside Sizzle Social’s reasonable control.

A service taking longer than an estimated delivery time does not automatically mean that the order has failed.

However, Sizzle Social will not treat an order as capable of remaining unresolved indefinitely merely because a delivery time was described as an estimate.

Where an order becomes materially delayed, cannot reasonably be completed or remains unresolved beyond what is reasonable for the relevant service, it may be investigated and handled under the applicable cancellation, refund or complaint procedures.

Nothing in this section removes a consumer right that applies to materially delayed, unperformed or defective services under applicable law.

Processing Orders Are Not Automatically Refundable Because an Estimate Has Passed

Where an order is actively processing and remains capable of being completed, the fact that an estimated delivery period has passed does not by itself create an automatic right to cancellation or refund.

Before determining the appropriate remedy, Sizzle Social may investigate:

• the current order status;

• quantity already delivered;

• supplier status;

• whether delivery is continuing;

• whether the destination remains valid and accessible;

• whether the user changed relevant account information;

• whether overlapping orders have affected measurement; and

• whether the service can reasonably still be completed.

Where continued processing is no longer reasonable, or where another statutory or contractual right applies, the order will be handled in accordance with our Refund Policy.

Time-Sensitive Campaigns and Reseller Commitments

Users should not make promises to their own customers, clients or audiences based solely on Sizzle Social’s estimated delivery times.

This is particularly important for:

• agencies;

• resellers;

• freelancers;

• social media managers;

• campaign managers;

• musicians planning releases;

• businesses operating launches; and

• customers using another website or marketplace with strict delivery deadlines.

If you promise your own customer that a service will be delivered within a particular timeframe that Sizzle Social did not expressly guarantee, you accept responsibility for that separate promise.

To the extent permitted by law, Sizzle Social is not responsible for negative reviews, loss of a reseller customer, contractual penalties imposed by a user’s own customer, loss of anticipated profit or similar downstream consequences arising solely because a user represented an estimated delivery time as a guaranteed deadline.

This does not exclude liability where Sizzle Social itself is legally responsible for defective performance or another matter for which liability cannot lawfully be excluded.

Prices May Change

Prices displayed by Sizzle Social may change as market conditions, supplier pricing, foreign exchange rates, service availability and other operational costs change.

We may change the price of a service without providing advance notice for future orders.

A price change will ordinarily not alter the amount already accepted for a valid order that has been submitted, except where:

• there is an obvious pricing or technical error;

• the original transaction was not successfully completed;

• the order requires customer approval for a materially different service; or

• another circumstance permitted by applicable law applies.

The current price shown before an order is submitted should therefore be reviewed before every purchase.

Previous prices do not create an entitlement to the same rate on future orders.

Equivalent Service Substitution

In some cases, a particular supplier or service source may become unavailable, unstable or unable to complete an order after submission.

Where reasonably necessary to fulfil the order, Sizzle Social may route or transfer the order to another supplier or technically equivalent service source.

Any replacement should, as far as reasonably practicable, remain materially consistent with the service originally purchased.

We will not use this provision to substitute a materially inferior or fundamentally different service without addressing the difference appropriately.

If a suitable equivalent is unavailable, the order may instead be cancelled, partially refunded, fully refunded or otherwise resolved in accordance with the applicable Refund Policy.

Third-Party Suppliers and API Fulfilment

Many Sizzle Social services may be sourced from independent digital suppliers around the world and fulfilled through APIs or other automated integrations.

This means that aspects of an order may depend on third-party systems.

Supplier information may influence:

• whether an order has started;

• current delivery quantity;

• whether cancellation remains technically possible;

• completion status;

• refill status;

• delivery errors; and

• other order information.

Sizzle Social may rely on supplier records as part of an investigation, but supplier information is not necessarily the only factor we will consider where there is credible evidence of an error.

If an order was incorrectly placed by the customer and has already been accepted or delivered by an external supplier, cancellation may no longer be technically possible.

Where the supplier refuses cancellation because the service has already begun or been supplied, that fact may affect whether a voluntary cancellation or refund is available.

However, a supplier’s refusal to refund Sizzle Social does not automatically remove a refund or remedy that Sizzle Social is legally required to provide to the customer.

Supplier arrangements are a matter between Sizzle Social and its suppliers and do not override non-excludable consumer rights.

Social Media Algorithms and Platform Changes

Social media services operate within environments that can change without notice.

Instagram, Facebook, TikTok, YouTube, X and other platforms may change:

• algorithms;

• spam detection;

• engagement filtering;

• follower verification;

• recommendation systems;

• view-counting methods;

• API functionality;

• account requirements;

• content moderation;

• geographic restrictions;

• rate limits; and

• other technical systems.

An algorithm or platform update may affect the speed, stability, retention or availability of a social growth service.

A service that performed consistently at one point may later:

• deliver more slowly;

• become temporarily unavailable;

• experience higher drop rates;

• require a different fulfilment method; or

• cease functioning entirely.

Sizzle Social cannot prevent or reverse independent algorithmic changes made by third-party platforms.

Where a change occurs, we may:

• pause the affected service;

• change suppliers;

• update the service description;

• change pricing;

• discontinue the service;

• provide an equivalent service where appropriate; or

• resolve affected orders in accordance with the applicable order and refund rules.

Drops, Reductions and Retention

Social media activity delivered through Sizzle Social is not guaranteed to remain permanently unless the specific service expressly provides a particular retention or refill commitment.

Followers may unfollow or be removed.

Accounts may be suspended or deleted.

Likes, views, comments, shares and other engagement may be recounted, filtered or removed by the underlying platform.

YouTube, Instagram, TikTok, Facebook and other platforms may independently adjust metrics after delivery.

Accordingly, Sizzle Social does not guarantee lifetime retention of followers, subscribers, views, likes, comments, shares, watch activity or another social metric.

Where a service includes a refill guarantee, the applicable refill period and conditions will be stated in the service information or relevant policy.

A reduction after valid delivery is not necessarily the same as non-delivery.

The applicable service description, refill terms, evidence of original delivery and circumstances surrounding the drop will be considered when reviewing a complaint.

Account Suspension, Content Removal and Third-Party Enforcement

Sizzle Social does not control whether a third-party social platform:

• suspends an account;

• restricts an account;

• removes a post;

• deletes an image or video;

• reduces reach;

• removes followers;

• removes engagement;

• blocks monetisation;

• limits recommendations;

• changes verification status; or

• takes another enforcement action.

To the extent permitted by law, Sizzle Social is not responsible for an independent enforcement decision made solely by a third-party platform.

Users acknowledge that social platforms may enforce their own rules regardless of whether the user obtained a service through Sizzle Social.

This disclaimer does not apply where a loss is legally attributable to Sizzle Social’s own negligence, material misrepresentation, defective performance or another form of liability that cannot lawfully be excluded.

Users Must Read Every Service Description

Before submitting an order, you are expected to read the current service description carefully.

You should pay particular attention to:

• required link format;

• estimated start time;

• estimated delivery duration;

• minimum and maximum quantity;

• geographical targeting;

• service type;

• quality classification;

• refill conditions;

• retention information;

• restrictions;

• special instructions; and

• any warning displayed for that service.

Different services can have different conditions even when they relate to the same social media platform or metric.

A user’s failure to read clearly disclosed service information may affect voluntary cancellation, refill, replacement or refund eligibility where that failure caused or materially contributed to the issue.

This does not remove statutory rights relating to inaccurate descriptions, defective performance, non-delivery or another matter that cannot lawfully be excluded.

Cheap, Normal Quality, Best Quality, Emergency and No-Refill Services

Some services may be specifically categorised as Cheap, Normal Quality, Best Quality, Emergency, No Refill or another category indicating different characteristics or limitations.

These services may:

• use different fulfilment sources;

• have different quality characteristics;

• carry a higher risk of drops;

• have no refill commitment;

• include fewer targeting options; or

• otherwise differ from premium or higher-priced alternatives.

Where these limitations are clearly disclosed before purchase, you should take them into account when deciding whether the service is appropriate for you.

Sizzle Social does not provide an additional voluntary quality, retention or refill guarantee for a service that is expressly sold without one.

However, describing a service under certain categories does not permit Sizzle Social to avoid remedies that applicable law requires for complete non-performance, material misdescription or other legally protected circumstances.

Promotional Purpose of Social Media Growth Services

Sizzle Social growth services are primarily intended to support aspects of online visibility, reach, engagement, audience size, social proof and public appearance, depending on the service purchased.

They should not be interpreted as guarantees of genuine commercial performance.

For example, purchasing followers does not guarantee that those followers will:

• become customers;

• purchase a product;

• comment on future posts;

• like future posts;

• visit a website;

• join a mailing list;

• attend an event; or

• independently interact with the account.

Likewise, purchasing views does not guarantee:

• organic recommendations;

• future organic views;

• monetisation approval;

• viral distribution;

• sales;

• revenue; or

• improved search or recommendation placement.

Sizzle Social guarantees only those characteristics expressly stated in the applicable service description and subject to the conditions attached to that service.

Account Appearance and Profile Characteristics

Where a growth service is fulfilled using social media profiles or accounts, Sizzle Social does not guarantee that every profile involved will have:

• a profile photograph;

• a complete biography;

• uploaded posts;

• a particular account age;

• existing followers;

• previous engagement;

• a particular country of origin; or

• another profile characteristic,

unless that characteristic is expressly stated in the service description.

We may offer services with different quality or profile characteristics, and users should select the category that matches their requirements.

Sizzle Social Does Not Guarantee Business Results

Sizzle Social provides digital growth and promotional services.

We do not guarantee that purchasing a service will produce:

• increased revenue;

• profit;

• customer acquisition;

• brand partnerships;

• sponsorships;

• advertising approval;

• monetisation;

• platform verification;

• organic ranking;

• viral content;

• improved conversion rates; or

• another business outcome.

The customer remains responsible for their own:

• content quality;

• marketing strategy;

• customer service;

• pricing;

• brand reputation;

• advertising decisions;

• third-party platform compliance; and

• business decisions.

Responsibility for Customer-Caused Order Problems

Sizzle Social may be unable to provide a voluntary refund, refill or replacement where an order problem is directly caused by the customer’s failure to comply with clearly disclosed instructions.

Examples include:

• providing the wrong link;

• changing a username while an order is processing;

• making an account private;

• deleting the destination;

• placing overlapping orders that prevent delivery verification;

• blocking access to the destination;

• altering Digital Account credentials contrary to applicable instructions; or

• providing inaccurate information required for fulfilment.

Any limitation will apply only to the extent the customer’s action caused or materially contributed to the problem.

Damages and Business Losses

To the fullest extent permitted by applicable law, Sizzle Social will not be liable for indirect, incidental, special or consequential losses arising solely from risks outside Sizzle Social’s reasonable control or from outcomes that were not promised as part of the purchased service.

Depending on the circumstances, this may include:

• loss of anticipated profits;

• loss of expected sales;

• loss of prospective customers;

• lost business opportunities;

• reputational consequences;

• negative reviews received by a reseller from its own customers;

• loss caused by relying on an estimated delivery time as a guaranteed deadline;

• changes in social platform reach;

• losses caused by independent third-party platform enforcement;

• removal of content by a social platform;

• algorithm changes;

• supplier outages; or

• failure to achieve an organic or commercial result that Sizzle Social did not guarantee.

Where a user operates as an agency, reseller or intermediary, Sizzle Social is not automatically responsible for promises, warranties, deadlines or guarantees that the user independently gives to their own customer beyond the commitments Sizzle Social itself made.

No Exclusion of Liability That Cannot Lawfully Be Excluded

Nothing in these Terms is intended to exclude, restrict or waive liability or consumer remedies where doing so is prohibited by applicable law.

In particular, nothing in this Service Delivery Disclaimer should be interpreted as excluding liability for:

• fraud;

• wilful misconduct;

• material misrepresentation;

• negligence where liability cannot legally be excluded;

• defective performance where statutory liability applies;

• failure to provide a paid service where a statutory remedy applies; or

• another obligation or remedy that applicable law does not permit Sizzle Social to exclude.

Where a service has not been properly performed, the appropriate remedy may include completion, correction, replacement, refund, partial refund or another remedy depending on the circumstances and applicable law.

Relationship With the Refund Policy

This section explains operational risks and limitations. It does not replace the Sizzle Social Refund Policy.

Where an order is:

• cancelled;

• not delivered;

• materially delayed;

• partially delivered;

• incorrectly delivered;

• materially different from its description; or

• affected by another issue for which a remedy may apply,

the circumstances will be assessed under the Refund Policy and applicable consumer law.

All requests for refunds must be submitted through the dedicated Sizzle Social Refund Request page.

The fact that an order depends on a third-party supplier, API, social network or algorithm will be relevant to the investigation, but it will not automatically remove a remedy that the customer is legally entitled to receive.